Last Revised on December 10, 2019
Encore Window and Door General Policy Regarding Privacy
Personal and Non-Personal Information
“Personal Information” means any information that may be used to identify an individual, including, but not limited to names, phone numbers, physical mailing addresses, email addresses, locations, credit information, credit card information, social security numbers, other contact information, or other information describing an individual.
“Non-Personal Information” means information that does not specifically identify an individual or business, but includes information from you, such as your browser type, the URL of the previous website you visited, your Internet service provider (ISP), operating system, and your Internet protocol (IP) Address. Non-Personal Information is not typically used to personally identify you.
The Personal and Non-Personal Information that may be collected by Encore is further described below.
Information We Collect
We may collect the names and contact information of our customers and other visitors. Additionally, we may collect your purchase history, billing and shipping addresses, phone numbers, email addresses, and other digital contact information. We may also collect information that you provide us about others. Encore may collect Personal Information from you when you provide it to us. For example, if you send an email or submit information via a form on the Site, Encore may collect your name, telephone number, email address, or any other information you provide.
Communications with you/Promotions
Encore may also collect Personal Information if you communicate with Encore via means other than the Site, including blogs, social media sites, or other online and offline communications. Encore may collect any information you provide in any such communication.
Encore values your opinions and comments, and we may conduct online surveys or polls. Participation in these surveys and polls is always optional. The information is aggregated and used to make improvements to the Site and to develop useful content, features and promotions for Site visitors. The identity of survey or poll participants is anonymous unless the survey or poll either specifically request Personal Information or otherwise states Personal Information is collected.
Encore may occasionally request or require that you provide your email address or other identifying information to access portions of the Site or to provide you with communications. Further, Encore may collect your email address or other contact information in an offline format (for example, your response to a mailer or filling out an attendance form at a trade show or for entry into a sweepstakes). By providing Encore with your email address or any other contact information (such as your mailing address, name, phone number, etc.) you understand and agree that Encore may from time to time use the contact information to send you information about products, services, our business, promotions, etc. Further, Encore may pass along the information you provide to an Encore service provider who may contact you for various reasons, including but not limited to fulfilling orders or providing you information or assistance that you have requested.
The Site sometimes includes notices of promotions Encore is conducting, and Encore may permit you to enter electronically in some cases. If that occurs, we will use the information you provide for the purpose of conducting the promotion. Encore may retain that information for communicating with you for future promotions or for any other purpose unless we receive communication from you in writing to cease sending you communications.
If you prefer not to receive this kind of information from Ecore, your request will be promptly honored. Please note, however, that any orders or requests for information made online, or other requests that necessitate a response, will receive confirmation emails related to the status of the orders or requests.
When you make a purchase we collect your payment information, including information from your credit or debit card, check, PayPal (or other payment service provider) account or gift card.
Credit card information is used only for payment processing and fraud prevention. Credit card information and other sensitive personal information required to process a credit decision is not used for any other purpose by Encore or our financial services providers and will not be kept longer than necessary for providing the services, unless you ask us to retain your credit card information for future purchases.
We may collect information about products or services you like. We might also collect information like your age or gender.
If you use our website, we may collect information about the browser you are using. We might track the pages you visit, look at what website you came from, or what website you visit when you leave us.
Information Collected Automatically by Automated Means
Encore, like other website operators, uses analytic and reporting technologies to automatically record Non-Personal Information such as Internet domain and host names, IP addresses, browser software, operating system types, clickstream patterns, the dates and times that the Site was accessed and other information provided through the software used to access the Site. Encore may aggregate Non-Personal Information to measure how the Site is being used so we can improve its content.
From time to time Encore uses “cookies” and other tracking technologies to, among other things, understand who is visiting the website. Encore also uses the information for trends and statistics to improve the website and your experience at the Site. In addition, Encore may track when a visitor opens our product catalog or other document in order to make it easier to move back and forth between the catalog or such other document and the rest of the site. Further, Encore may contract with third parties who may provide content on the Site that collect cookies.
Tracking technologies may record information, including but not limited to domain name and host names, IP addresses, browser software and operating system types, clicking patterns, and dates and times when the Site is visited.
We may use third-party Web analytics services on our Site. These service providers use the technology described in this section to help us analyze how users use the Site. The information collected by the technology (including your IP address) will be disclosed to these service providers, who use the information to evaluate your use of the Site.
We may use the information collected through automated means to provide a better tailored shopping experience and for market research, data analytics and system administration purposes, such as to determine whether you’ve visited us before or are new to the Site, and for compliance with our legal obligations, policies and procedures. We also may use this information to target custom content and ads to you on this and other websites.
Use and Disclosure of Personal and Non-Personal Information
If you choose to provide Encore with your Personal Information or Non-Personal Information by accessing the Site, Encore may use that information in connection with its business, including, but not limited to, sharing that information with its subsidiaries and affiliates and also with third parties, such as, but not limited to, dealers, distributors, service providers, customers or potential customers. Encore strives to comply with all applicable laws related to the protection of your Personal Information, privacy, and security.
Encore may disclose your Personal Information and Non-Personal Information to any successor, assign, or business partner of Encore. By accessing and continuing to use the Site, you understand that your Personal Information and Non-Personal Information may be disclosed to Encore’s successors, assigns, business partners, dealers, distributors, or service providers.
Encore may disclose your Personal Information to prevent an emergency, to prevent harm to others, to respond to legal requirements, to protect or enforce our rights and policies, to protect or enforce the rights of a third party, or as required or permitted by law (including, without limitation, to comply with a subpoena or court order).
Encore contracts and uses third parties from time to time to provide, maintain, and improve the Site. We will use commercially reasonable efforts to prevent such third parties from disclosing your Personal Information, except for the purpose of providing the services in question. We cannot guarantee that such third parties will not disclose your Personal Information.
Encore may disclose Non-Personal Information to various third parties. You may not opt-out of the sharing of this information.
Encore follows generally accepted industry standards to protect the Personal Information submitted to Encore. Wherever your Personal Information may be held within Encore or on its behalf, Encore takes reasonable and appropriate steps to protect the Personal Information that you share with us from unauthorized access or disclosure.
Encore may from time to time use third parties to provide content or deliver services, such as but not limited to e-commerce technology. Encore follows generally accepted industry standards in selecting these third parties, but does not have ultimate control over the security measures used by those third parties.
Moreover, no method of transmission over the Internet or storage of information is guaranteed secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Access to and use of password protected and/or secure areas of the website is restricted to authorized users only. Unauthorized individuals attempting to access these areas of the Site may be subject to criminal prosecution or civil damages.
Access and Updating Personal Information
To the extent that you provide Encore with Personal Information, you may request that Encore update that information. For your protection, you may be required to provide proof of your identity to access or update your Personal Information. In order to access or update your Personal Information, you may send updates and corrections about your Personal Information to firstname.lastname@example.org and we will make reasonable efforts to incorporate the changes in your Personal Information that we hold as soon as practicable.
Third Party Services
The Site is not structured nor intended for users under 18 years of age. Accordingly, Encore will not knowingly collect or use any Personal Information from children that Encore knows to be under the age of 18.
Applications for Employment
Encore may from time to time place job openings on the Site that allow you to provide Encore with your Personal Information. We collect your information, including Personal Information and information related to your applicable experience through online forms or other means. We may also collect contact instructions through online forms or other means.